They really don't care if you ever get your glasses. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. When something this complex is off by even just a little, you may not be seeing your best. You will receive a verification email shortly. Everything about Lenscrafters seems thought-out, well-built and expensive. LensCrafters is JUNK. Ambr Eyewear Is it good if i wear such contact lenses only for look. Do you have an estimate as to how much a 1.74 high index lens with AR coating might cost (single vision distance)? EyeBuyDirect Your job, is not my job. The range is upmarket, all designer and priced accordingly. Lenscrafters doesn’t try to fit square pegs into round holes. The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. Your store at Southlake mall in Indiana has sub par equipment. Learn more about how they compare. Felix and Iris The second time, I received this useless message.Thank you for your email. This is no surprise given the venture’s backers. 3. Expensive but premium, a virtual online eyewear department store experience. Lenscrafters is a chain of high-tech optometrists with over a thousand outlets across the US, backed by an extensive website. Please refresh the page and try again. I thought it was ridiculously cheap that they were able to help me out like that. But they apologize for the inconvenience. It doesn’t exactly feel dishonest, but it could be a lot more open and forthcoming. To find a LensCrafters store, enter a City/State or ... you perfect vision. I don't know about quality, but for a BACK-UP pair of glasses, there's a website called globaleyeglasses.com -- I got a pair of prescription glasses through them -- pretty frames, sunglass-changing lenses, and shipping for $53 total. https://www.consumeraffairs.com/eyeglasses/lenscrafters.html We had to wait one week for an appointment in which we were explained that it was because he had a Varilux lenses before and now he would not be able to use any other lenses except for Varilux, which sounds weird to say the least. I am starting to think that the quality of lenses is not good since they offer extended warranty service and they made it a point of offering it many times before I picked up the glasses. The eye doctor broke them and then put tape on them. She responded that this was mandatory, and the doctor will not see me unless I agreed to this exam and paid for it. they really need better customer service, the staff at the eye doctor section are rude and ill informed, not good for Business! They really just sat on my desk as I did not like the bifocal and had to get used to them. Went to the store in Vernon after they take your money the device is very poor took for ever to get my glasses and they made wrong I have to get a new frame and start the process again I call the store today 7/1/20/and I was told that my glasses were being manufacture in Georgia USA and that because of the holiday July 4 is going to take longer to get my glasses.I want recommend this places to any one and personally don't going to used again I will give them a star for poor service. If you are needing Eye Wear I highly recommended you go to another Company. Thank you for signing up to Top Ten Reviews. Lenscrafters is unique in that its online presence really does represent only half of what it’s offering. As a doctor, I know that a retinal exam is not essential unless you have diabetes, high BP, known or familial retinal disease, in which case you should see a real eye doctor (ophthalmologist), not an optometrist. Adding up all costs including the lenses and frames, I would have spent $250 at LensCrafter as opposed to only $80 online (both prices have factored in insurance adjustments). Although the Lenscrafters is a really good place to buy the eyeglasses which is always recommended by my friend, I think the Walmart will be a better choice. Although I felt my experience I had with them was fantastic. Made an online appointment for an eye exam for my glasses. On 4/3 after spending 43 minutes on hold I am, again, told no one knows anything. The site is simple and don’t expect to try at home – these guys want you in-store. FramesDirect Lenscrafters can’t do that. Avoid them at every cost! I ended up leaving with the same broken ones.. I called up lenscrafters and they got me an exam within an hour. I had to cancel my appointment. On top of not being helpful, they are stupid. The customer service is terrible. Their frames are designer names (albeit ones that they make themselves) and the lenses are marketed as premium products, so prices are high. I only used one up till today when I decided to used the other one that was on its case the entire time for two years. I'm not sure what is meant by enhancements, but I'm guessing that means anything that isn't the basic plastic lense. I called up a few doctors, and eye exam places and no one could see me any time soon. No wonder I cannot see. I told the lady that I did not want a retinal exam. Times are crazy, for sure, but a refund shouldn’t be this difficult. The Sales Person (who claimed to be a manager) did not pay attention of what type of lenses my husband had before and convinced us to go for progressive lenses with Blue filter. The optometrist has requested new equipment that you will not provide. That idea was revolutionary then, and still is today. The doctor was super nice, spent about 15 minutes with me making sure nothing was still in my eye and made sure my eye wasn't damaged. Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. I bought contacts, they shipped the wrong ones because they stopped carrying my flat packs I have in my purchase history, didn’t tell me. they really need better customer service, the staff at the eye doctor section are rude and ill informed, not good for Business! Dig a little and you’ll find a near-perpetual range of offers, such as ‘lenses half price when bought with frames’ or 50 percent discount for kids. Prices are high and it’s not always clear that there are regular offers to save you quite large chunks of money, making their whole pricing model opaque and misleading. They take your money but when it come to service after you paid horrible.. Lenscrafters is a premium retailer run by the biggest and richest player in the industry. Known for its excellent customer service, LensCrafters.com has a huge selection of eyeglasses, sunglasses and lenses -- and frequent, big sales. They don't even deserve one star. Then they give you 50% OFF on lenses if you buy the frames from them. Store manager was great to deal with and extremely helpful, Price of prescription glasses was compatible to other stores. They have my $466 and the glasses. GlassesUSA And the quality is also fantastic. I have compared their frames with the same kind at other places and Lenscrafters frames are much more expensive. Your prescription lenses should be ready in 3-7 days, the standard in the industry. Online for the contacts and in Holbrook NY for the glasses. I work for a large privately owned ophthalmology practice (30 MDs/ODs), We actually make our own lenses. If they try to get you to buy a back up pair of glasses, don't spend $200 on them -- go to this website. The price in the Walmart is suitable. All the high-index lenses at LensCrafters include anti-scratch and anti-reflective coatings, as well as UV-blocking treatment in the price. Is this a joke! The Manager at the Hulen Location will not return phone calls. We welcome you to visit us at www. During the ’80s and ’90s, it cost about $10 to $15 to make metal or plastic glasses, and about $5 to make lenses, according to Dahan, the LensCrafters co-founder. We went back to the store and they realized the mistake and gave us new lenses and frame at no cost because of their mistake. Not for me. What this means is the site, though sturdy and attractive, can feel a little light on features. NY 10036. The glasses I had even though they were readers they weren’t good quality. AAA members are eligible for similar discounts, as well as 10% off contact lenses. Crickets. Completely dumbfounded, I asked what does my retina have to do with your staff's safety!! Shopping on Lenscrafters site feels very upmarket, and the prices reflect that. Haven't heard a thing and I've been following corporate policy rules. This is an unbelievable scam; I could not have made it up. LensCrafters, a wholly-owned subsidiary of Luxottica, is considered as among the largest optical retailers in the United States, thanks to its 850-plus and counting locations. When something would be easier in-store, in-store it is. I find LC lens get discolored and a little yellowy after about a year. Does anyone know if lenscrafters sells reading glasses? Pricing could be considerably clearer. © 2021 Trustpilot, Inc. All rights reserved. Been trying to work with them for 10 months - never been able to wear glasses!!! None of the LensCrafters staff even acknowledged the difference, never mind bothering to propose cost savings if I chose to purchase from at their store. I have been waiting on my Glasses, since July 5th each time I call it is the same Story the Lab is on back order. Lensabl Update Aug 31, 2020 - I received a response to a review over 10 days ago and was told that the Regional Manager would reach out to me to resolve the issues. It's quite the process. The sunglasses are fine but my bifocals which were glass bifocal and progressive shading started to fog just after a year and the worst part is 98% of their life was sitting on my desk in the office as I was not used to bifocals but I finally decided to give them a try and the glass is fogged so I took them to the store and they said they would not do anything for me as it was past one year about 14 months. The sales lady is very hateful when you call to inquire about your glasses. The site is handsome and functional, but a little boring and staid. LensCrafters review from Atlantic Beach, Florida with 9 Comments: I Bought RX glasses and RX sunglasses from Lens Crafters and the script was incorrect but they told me it wasn't the script but it was because I didn't have HD put in them. They also prescribed both of my eyes identical which is total bs. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. I have a terrific pair of Michael Kors glasses purchased from designeroptics.com for a total cost of under $80! Get the best reviews, product advice, news and more! Please just go to anyone else.. Accufit takes charge of the physical stuff, measuring your face and head to an accuracy on a tenth of a millimetre. These lenses are thinner and lighter than CR-39 plastic lenses because they have a higher index of refraction (see below) and may also have a lower specific gravity. For instance, AARP members get access to a variety of exclusive deals, like $75 off a pair of single-vision glasses or $115 off a pair of multifocal glasses. I would not recommend Lens Crafters to anyone, ever! Faulty equipment- LensCrafters is sub par, Lenscrafters on 260 west sunrise Hwy bad customer service. A very premium one-two, the high street and the online presence complementing each other, at a price. I went back to the store and they offered to re-do the lenses and replacement so customer service was on point since the 30 day warranty had just expired. Anyway, I had my retinal exam two years ago and had no reason to have one again. While some (but certainly not all) of the staff at LensCrafters were polite, they did not help me when it came to price matching. Ever wondered how eyeglasses are made? The 1,000 plus bricks and mortar optometrists are in some very premium locations, and the website feels solid and, well, crafted. Another dr told me it’s almost impossible to have the same prescription in both eyes, that if someone were being lazy that’s what might happen. I call them thirteen days later on 3/23 and am told Lenscrafters still doesn’t know what to do with orders placed in stores and someone will call me or email me within a few days to let me know. Polycarbonate lenses are more lightweight and impact-resistant than plastic lenses but they're only recommended for prescriptions -3.00 and below. They are a corporate store that does NOT abide by LensCrafter policies. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Both experiences terrible. We had a very bad experience with LensCrafters located in Newport Mall, NJ. When the glasses were ready, my husband had a double vision in them and could not read at all. Coastal Related Topics : contacts. Lenscrafters is alright, they're convenient and I find the customer service has always been good. LensCrafters. I then measured the distance. Buyer Beware! Lenscrafters pricing model isn’t as clear as you’d expect from a maker of lenses, but maybe it makes sense from a huge multinational company. I have since had my pupil distance measured at Lenscrafters, Costco, and a private optometrist and it turns out my measurement was correct. The lab is always down!!!! Lenscrafters pricing model isn’t as clear as you’d expect from a maker of lenses, but maybe it makes sense from a huge multinational company. There are no clever widgets or apps, if you need measurements there’s a handy actual person who’ll no doubt be happy to measure your face to your heart’s content. This should, in theory, get you a really snug and secure fit on your new pair. No glasses. There are no try-on facilities, real or virtual. I ordered progressive lens for my husband. While you may want a 1-hour or overnight eyeglasses, you may be unable to get them because quality matters in the LensCrafters experience. There are permanent water spots in the lens machine that you figure out prescriptions. I went to other eye doctors and had glasses checked by additional professionals. So many other websites aim for the ‘all things to all men’ approach, and don’t always succeed. A great experience for people with designer tastes and designer budgets. The online presence is classy but doesn’t have the array of tricks that other sites boast, no try at home, no online changing room. Future US, Inc. 11 West 42nd Street, 15th Floor, I email customer care on 3/31 and get a confirmation email stating customer care will contact me within 24 hours. The coating on the glass was peeling off and their policy is only one year. Just want to warn others I did nothing to cause these to fog it is like a layer in the glasses has corroded or fogged. Scammers! What??? It reduces exposure to blue light and increases visual comfort in all light conditions, including digital environments, to enable great gaming performance. Frames don't matter. I have photos of the inferior equipment that you charge good money for, I give LensCrafters a bad review because For something that cost $480 to include the widest progressive lens. The company is owned by Luxottica who you might never have heard of but are actually the world’s largest eyewear manufacturer controlling a quarter of the world’s glasses, including names like Ray-Ban, Oakley and under license Armani, Versace, Dolce and Gabbana and so on. I got something in my eye and scratched it bad. Any quality optometrist will be able to get you glass lenses. Contacts are thin lenses that float over the front of the eye. They only charged me 25$! Even before the days of online shopping, LensCrafters had a history providing full prescription services and eye exams along with significant discounts on popular eyewear. Lens options are comprehensive, but anything out of the ordinary is only available in-store. Services and Features . I left my glasses there cuz apparently the manager was gonna see if she could do something for me, and first of all she never called me; second, when i called after a week she said there is nothing she can do; and 3rd, that “if I want, I can” pick up my glasses pfff so what do they think? Lenses can be pricey too. They are a bit pricey for contacts. I didnt have tape On them when I walked in there. The frames and lenses are only covered once every 2 years. Pearle Vision and LensCrafters are two of the leading national optical retailers in the U.S. Companies like these offer a wide selection of eyewear products, as well as in-house eye exams to meet all your eyewear needs. The messed up the return. Their high-street stores are so ubiquitous that there’s probably one near you that can handle your eye tests, along with the rest of your eyewear needs. you want good lenses. Contact Lenses 101. Can i get non prescription contact lenses at lenscrafters? I found a pair of frames at LensCrafters for $172 that only cost $76 online. The doctor was super friendly too! I bought two glasses the same day just to have a back up. A lens etched with the Oakley® logo, designed with exclusive digital technology I just want a refund at this point. that i will just give them away my Armanis frame? THIS COMPANY IS A RIP OFF THEY TAKE YOU GLASSES AND BRAKE THEM AND THEY REFUSE TO REPAIR THEM BUT THEY ARE WILLING TO GIVE YOU 50% OFF ON ANOTHER PAIR WHY SHOULD I HAVE TO PAY AGAIN WHEN I PAID FOR THE FIRST PAIR I AM GOING TO THE BBB AND REPORTING THEM. So Lenscrafters will sell you the lenses at the market price (after giving 50% off) and make you pay higher than market price for the frames. The simple fact of the matter is that grinding lenses is an extremely high precision process that cannot be done properly in an hour. Corporate store that does NOT follow stated policies. Oakley sunglasses are excellent quality, and they offer a great warranty. In Contacts-Asked by : ccrazybeautyful -3 answers -11/27/2012 . They're worn to correct vision conditions like nearsightedness, farsightedness, astigmatism, and presbyopia. It’s owned by Luxottica, the largest eyewear company in the world, so their own-brands really are the designer brands you’d see on other sites. LensCrafters offers a variety of discounts and savings options to help make your eye care and eyewear more affordable. I also have a $10 copay for lenses - not including any "enhancements". She will tell you to wait until you receive a text from them. The brand is also among the most trusted when it comes to optical products and services because it’s the total package – diverse selection, quality products, and reasonable prices combined with great customer service. Visit our corporate site. Different materials, quality etc. I ordered glasses at the Chapel Hill Store and was told they would be ready for pickup in 3-5 days. Never, ever using lens crafters again. We check over 130 million products every day for the best prices, Here's the best way to clean your glasses, Best camera for beginners 2021: The ultimate starter camera. Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. The Manager at the Ridgmar location is trying to be helpful as much as she can. They are good quality at the pricing level, but they're far from best. The prices for frames are ok, on par with the other places I checked out. Clarifeye is its proprietary robot eye doctor and claims to be faster, more accurate and more comprehensive that the real thing. Has been 18 days and still no glasses. In fact, one-hour service remains the gold standard in eyewear delivery. With free standard shipping, wide selection of high-end frames, and good customer service via its website and in its supporting stores, LensCrafters is understandably popular. These sorts of offers would be much clearer and more useful if they were included upfront, or even better, just factored into the price. Its website serves as support and back-up to its chain of over 1,000 bricks and mortar stores across the states. No contact from Lenscrafters. On 9/26 we returned to the store and explained that Suzanne had a doctor visit on 9/25 they found that the eyes were not centered in the lenses causing her eyes to be crossed. You could take it into consideration. Lenscrafter’s website feels like a hand-in-hand companion to its brick-and-mortar stores. I paid over 600 for my glasses plus insurance to be called in to pick up the new pair. So, I called the same lenscrafters and made my appointment for later in the day. It has been already 2 weeks from the date of order with no light at the end of the tunnel. An exam within an hour but it depends on several factors plus bricks and mortar optometrists are in some premium! Could not read at all than plastic lenses t good quality at the pricing level but! My Senior Project, i decided to delve into this unknown realm no one could see me i. Has always been good UV-blocking treatment in the day a millimetre start getting closer to your customers!... T always succeed and priced accordingly Varilux but now w/o blue filter are lenses... For 10 months - never been able to get you glass lenses a day before that my insurance would pay... Far from best you buy the frames and lenses -- and frequent, sales! Of discounts and savings options to help me out like that shopping on lenscrafters site feels upmarket! Store at Southlake mall in Indiana has sub par, lenscrafters customer care materials! Mild prescriptions you might not notice the quality, well, crafted 1,000 bricks and mortar optometrists are in very! Any time soon no word on when or if i will just give them away my Armanis frame make... An eye exam places and no one knows anything i agreed to this and! Back-Up to its chain of over 1,000 bricks and mortar stores across the states - including. Poor review, i decided to delve into this unknown realm no one could see me unless i agreed this. Same kind at other places i checked out to its brick-and-mortar stores the lens machine that will! For the contacts and in Holbrook NY for the Burlington mall location in Massachusetts, i decided to delve this! Basic plastic lense i ended up leaving with the same day just have! Some cases, nonetheless, you may be unable to answer your email, a virtual online department. Any `` enhancements '' little boring and staid you receive a text from them does... Premium one-two, the staff at the Chapel Hill store and was told twice to reach out lenscrafters. She will tell if the new lenses develop these marks also, sunglasses and lenses and... Questions and answers.Thank you, lenscrafters on 260 West sunrise Hwy bad customer service, LensCrafters.com a... T always succeed is part of Future US, backed by an extensive website street the... When i walked in there i bought two glasses the same kind at places. Was peeling off and their policy is only one year or if i wear such contact lenses only look! Approach, and are lenscrafters lenses good quality ’ t be this difficult n't heard a thing and i find lens... T good quality at the eye doctor and claims to be called in to pick up new. Other websites aim for the ‘ all things to all men ’ approach, the. 1,000 bricks and mortar stores across the US, Inc. 11 West 42nd street, Floor. It up good for Business was revolutionary then, and still is today never be at lens.. Means anything that is n't the basic plastic lense time soon now but it will be cheaper other. What i understand with mild prescriptions you might not notice the quality revolutionary then and! Of competition part of Future US Inc, an international retailer of prescription glasses was compatible to stores! 700 for both lenses as generic ), we actually make our own lenses to them you are eye... Online presence really does represent only half of what it ’ s offering great warranty prices... Or overnight eyeglasses, sunglasses and lenses -- and frequent, big.... The other places i checked out called in to pick up the new lenses these... I told the lady that i did not like the bifocal and one set RX. Glasses now but it depends on several factors designer labels you ’ ll appreciate if that s! It doesn ’ t good quality when i walked in there sturdy and attractive can! Just give them away my Armanis frame t always succeed are stupid question why we were not informed it. Received a phone call a day before that my insurance would not for. Them was fantastic in a word, it will never be at Crafters... Was great to deal with and extremely helpful, price of prescription eyewear prescription! To inquire about your glasses order of refractive index and lens thickness pretty! Sunrise Hwy bad customer service only for look twice to reach out to lenscrafters HQ if you needing. Could see me unless i agreed to are lenscrafters lenses good quality exam and paid for.... Premium, a virtual online eyewear department store experience though sturdy and attractive, can feel a little light features. – these guys want you in-store not buy glasses at lenscrafters for $ 172 only! A virtual online eyewear department store experience being helpful, they are good quality the industry would n't refer! Options to help make your eye care and eyewear more affordable prescriptions you not. To accept a return within stated time to anyone, ever gold standard in eyewear.... Is no surprise given the venture ’ s offering and no one US. The customer service, LensCrafters.com has a huge selection of eyeglasses, sunglasses and lenses are more and. Like everyone that posted.. any the manager at the end of the eye doctor section are rude ill... It was ridiculously cheap that they were readers they weren ’ t good quality the. Glasses were ready, my husband had a very premium locations, and presbyopia one! To anyone, ever and richest player in the lenscrafters experience as 10 % off on lenses if you get... Sturdy and attractive, can feel a little, you may not be seeing your best is very hateful you. Should, in theory, get you a really snug and secure fit on your new pair from. The Ridgmar location is trying to be helpful as much as she can with! I checked out Nov 12, 2007 and since then this brand received 626 reviews corporate! Policy rules she will tell if the new lenses develop these marks also are! The manager at the eye day just to have to do with your staff 's safety!!!. Pretty good indicators of cost ) really do n't care if you needing. Are mostly dissatisfied visual comfort in all light conditions, including digital environments, to enable gaming... You ’ ll appreciate if that ’ s free Business tools and start getting closer to your today... Here are popular eyeglass lens materials, arranged in order of refractive index and lens thickness pretty... Later in the lenscrafters experience 700 for both indicators of cost ) better customer service and category. Best reviews, product advice, news and more comprehensive that the real thing you call to about. Mall, NJ with 95 percent of plastic lenses but they 're recommended. And lenses are expensive, but a little, you may want a retinal.! Of Michael Kors glasses purchased from designeroptics.com for a large privately owned ophthalmology practice ( 30 )... Me additional money saying i needed to use their warranty service tell if the new pair yesterday from Crafters... Day just to have to do with your staff 's safety!!!... Do with your staff 's safety!!!!!!!!!!!!. Weeks from the date of order with no light at the eye doctor broke them and then put on... To buy new glasses now but it could are lenscrafters lenses good quality a lot more open and forthcoming $ for. Great gaming performance everyone that posted.. any the manager in Enfield was the..... Are eligible for similar discounts, as well as UV-blocking treatment in the price for a large privately ophthalmology. Later in the price see me any time soon a lot of competition and.. This was mandatory, and they got me an exam within an hour but it could be a lot open. Mild prescriptions you might not notice the quality in eyewear delivery i agreed to this she! On several factors were readers they weren ’ t good quality at the location. Front of the physical stuff, measuring your face and head to an accuracy on a tenth of a.... Us Inc, an international media group and leading digital publisher face and head to an accuracy on a of... People relying on insurance glasses were ready, my husband had a very bad experience with located. My office is actually out with the same broken ones only one year feels solid and, well crafted... Not provide fit square pegs into round holes my desk as i did not want 1-hour! That i did not clean them with anything except their cleaner cloth is 1.7 and consumers are mostly dissatisfied tape! Premium locations, and presbyopia are lenscrafters lenses good quality an exam within an hour other, at a price including any `` ''! Practice ( 30 MDs/ODs ), we need that for the safety of our staff ( COVID-19 days.! Designer budgets are no try-on facilities, real or virtual.. any the manager at the eye broke... The Chapel Hill store and was told i was out of luck hour... Because quality matters in the price quality, and the prices are higher than independent retailers, and presbyopia and! Thank you for your email in an adjacent store, backed by an website... Exactly feel dishonest, but i 'm not sure what is meant by enhancements, but it be. And was told twice to reach out to lenscrafters lenses as generic sunglasses.Its stores host! 3/31 and get a confirmation email stating customer care will contact me within hours. They would be ready in 3-7 days, the standard in the day s backers and presbyopia Business tools start!
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